Depending on the system configuration and hospital workflow, we may collect hospital name and contact details, admin, doctor, receptionist, and staff account details, patient registration details entered by hospital staff, token number and queue status, department, doctor, room, counter, and shift details, appointment and follow-up information, token transfer and service history, system usage logs and audit logs, support request details, and device, browser, and technical information.

We use collected information to create and manage patient tokens, manage reception, kiosk, doctor, department, pathology, radiology, and pharmacy queues, display token calls on TV/casting screens, track token status and patient flow, enable follow-up booking, generate operational reports, provide technical support, improve system performance and reliability, maintain security and audit logs, and communicate important updates to authorized users.

Patient data is used only for hospital operational purposes such as token generation, queue management, department transfer, follow-up booking, reports, and audit logs. Hospitals are responsible for ensuring that patient data is collected and used according to applicable healthcare, privacy, and internal hospital policies.

We do not sell patient or hospital data. Information may be shared with authorized hospital users based on assigned roles, technical support teams for issue resolution, service providers required for hosting, infrastructure, communication, or maintenance, when required by law, regulation, legal process, or government request, or to protect system security, prevent fraud, or enforce our terms.

The system may use role-based access control to ensure that users only access the information and features assigned to their role. For example, a receptionist, doctor, admin, pharmacy staff, or department user may have different access permissions.

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure. Security measures may include user authentication, role-based access, secure server configuration, access logs, data backup, restricted admin access, and secure communication channels where applicable. However, no digital system can guarantee complete security. Hospitals and users are also responsible for maintaining strong passwords, secure devices, and authorized access.

Our website may use cookies or similar technologies to improve website performance, remember preferences, analyze usage, and support login functionality. Users can control cookie settings through their browser.

We retain information for as long as required to provide services, maintain operational records, comply with legal obligations, resolve disputes, and enforce agreements. Hospitals may request data deletion or modification subject to agreement terms, legal requirements, and technical feasibility.

Authorized users must use the system only for lawful hospital operations, keep login credentials confidential, avoid sharing patient data with unauthorized persons, report suspicious activity or security issues, and follow hospital data protection policies.

The system may use third-party services for hosting, email, SMS, WhatsApp, analytics, payment, or infrastructure. These services may process limited information as required to deliver the service.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised date.

For privacy-related questions, please contact: Email: info@devneeldigitechlabs.in Website: www.tokenmanagementsystem.com