Please check that the internet connection is working, browser is updated, user is logged in with the correct role, department, doctor, room, shift, and counter are configured, TV/casting display screen is connected, server and database are running properly, token status is correct, required permissions are assigned to the user, and popup blocker or browser restrictions are not blocking the system.

We can help you with admin setup, reception desk setup, kiosk token setup, doctor queue setup, department queue setup, pathology token flow, radiology token flow, pharmacy token flow, TV/casting display setup, user role and permission issues, reports and export issues, follow-up booking, token transfer issues, system performance issues, and login issues.

Please check that the casting display page is open on the TV/browser, correct department or room is selected, token has been called from reception or department panel, display device has internet or local network access, browser zoom/display setting is correct, and user has permission to access the display screen.

Please check that the doctor is assigned to the correct department, doctor shift is active, token is assigned or transferred to that doctor, token status is waiting, referred, or active, doctor login has correct permission, and reception has completed required assignment.

For pathology, radiology, pharmacy, or service departments, please check that the department is active, counter or room is configured, token is transferred to the correct department, department staff is logged in with proper role, queue filter is not hiding the token, and token is not already completed or cancelled.

If you cannot login, check username/email and password, check whether the account is active, contact admin to reset password, clear browser cache and try again, use an updated browser, and contact support if the issue continues.

If reports are not showing correctly, check selected date range, department or doctor filter, user permission, confirm token activity exists for selected dates, try refreshing the report page, and contact support with screenshot and filter details.

Please send hospital name, contact person name, mobile number, email address, affected user role, page or module name, issue description, screenshot or video, date and time of issue, and urgency level.

High Priority: System down, login blocked for all users, token calling stopped. Medium Priority: Department flow issue, display issue, report issue. Low Priority: Content update, minor UI issue, configuration guidance.

Email: info@devneeldigitechlabs.in Phone: +91 91044 67167 Support Hours: Monday to Saturday, 10:00 AM to 7:30 PM Website: www.tokenmanagementsystem.com Company: DevNeel Digitech Labs Pvt. Ltd. Company Website: www.devneeldigitechlabs.in